The Pump House Manifesto for Covid 19

– Updated JULY 19

 

Thank you for taking the time to read our manifesto.

If you have found yourselves here, we appreciate that it is out of goodwill,  with the intention of planning to visit us or are currently perusing our site.

The Pump House, including the owners and some of our team have been here for 13 years and we are currently finding our way through a whole new operational procedure.

The pandemic and everything associated with it has not only given us pause for thought, it has thrown us more challenges than we would have ever imagined.

With all the new restrictions in place and by deducing from what we have already learnt, we know that things are going to be different and of the ongoing mountain of which we still need to climb.

Therefore, we have taken some time to revaluate our business and have set out our guidelines below:

General guidance

If you have symptoms of Covid 19 or have been in contact with anyone with symptoms, please do not visit us.

All guests are required by law to sign in for track and trace, we have QR codes around the building.

Wear a mask at all times inside when not seated unless exempt.

Please keep within the allocated areas and follow signage & pathways to keep yourselves and others safe.

We have hand sanitisers in all high traffic areas, please use them.

We have Perspex screens at till points which can only be accessed by staff.

Our staff are working extremely hard in a very challenging environment, we will do everything in our power to ensure their safety.

Please be kind and observant.

Visiting us for eating/ drinking in

We are pleased to announce that we are now able to take reservations.

We have a dedicated host on each day that will be checking NHS test and trace adherence along with reminding guests to wear masks and remain seated.

Entry can only be gained via the host.

We are operating a table service only model, do not approach the bar.

Please only leave your table for bathroom trips and upon entry and exit.

Reservations can be booked via The Pump House – Book restaurants online with ResDiary or by getting in touch with the team directly via 01179272229 or info@the-pumphouse.com.

Parties, groups and events

We are absolutely buzzing to be able to start booking in parties and groups again!

Please contact us directly regarding these.

Currently, we will not take a group over 30 outside and no more than 6 inside.

We are aware that the rule is two households inside however to remain safe and ensure a comfortable time for all, within our limited capacity we have found this works best.

Deli

Our super shiny, new deli is open every day and we cannot wait to show it off!

Please adhere to social distancing guidelines once inside, as with the main dining area we have signage for managing flow and physical distancing along with Perspex screens at the till point.

We are unable to permit guests using our shop to use our bathrooms

Produce from our shop is not for consumption at our tables.

Thank you to everyone we know, work, play, serve, drink with and love wholeheartedly

Whilst we all want to go to the pub like we used to, we all understand that we are currently in the throes of a pandemic and what we used to do is no longer an option.

As an independent business, adaptation (along with the backing of our staff, community and guests) is imperative to our survival.

We sincerely appreciate the support and cooperation of everyone wishing to visit us in extraordinary times.

We can’t wait to see you all!

Love and best wishes,

The Pump House team